Oahu Computers
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Oahu Computers

Network Solutions and Hardware Support

Technical Support


Oahu Computers provides a full range of software & network technical support, including: 
  •      Problem Diagnosis and Resolution
  •      Data Recovery
  •      Hardware & Software Upgrades
  •      Installation and Documentation
  •      Server & System Preventive Checks
  •      Remote Help Desk

Time & Materials (T&M)

Support for a single incident is offered on a Time & Materials (T&M) basis

at the following rates:

       Location         Labor Rate / Hour
       On-Site           $165

Single Incident Technical Support is provided at a one hour minimum. 
Signed, terms & conditions agreement, required to begin service.
Travel, parking, materials and 4.712% Hawaii State tax is additional.



Technical Support Agreement (TSA)

On-going technical support is offered through our prepaid TSA contract.
Our TSA is an annual contract, billed monthly, with 2 hour guaranteed
response.  


Depending on your monthly support requirements, we offer 1 hour, 2 hour,
4 hour, 6 hour, and 8 hour plans with reduced rates based upon the amount
of technical support you require.


 On-going Technical Support is provided in 15 minute increments.
Travel, parking, materials and 4.712% Hawaii State tax is additional.

Rates apply to normal business hours: Monday - Friday, 8:00am to 5:00pm.,
excluding holidays.  Service performed outside normal business hours 
will be charged at 2.0 times the hourly rate.  
Additional hours will be billed at the customer's contracted labor rate. 
Oahu Computers . P. O. Box 1809 .  Aiea . Hawaii . 96701  . (808) 524-1111 . Copyright © 2015 Oahu Computers. All Rights Reserved.
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